Accessibility

Providing Goods & Services to People with Disabilities - Ontario Regulation 429/07

Policy Statement
HCA is committed to excellence in serving all customers, including providing accessible customer service to people with disabilities.

Feedback regarding the way HCA provides goods and services to people with disabilities can be made by e-mail, telephone, or in writing addressed to:

Manager of Customer Service & Operations
838 Mineral Springs Road
PO Box 81067
Ancaster, ON
L9G 4X1
Phone: 905-525-2181 Ext. 168
Fax: 905-648-4622
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.  

The Accessibility Coordinator will respond either in writing, in person, e-mail or telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints within 30 days.

Exclusions
This Accessibility Customer Service Standards Policy shall not apply during any period where HCA has declared a "State of Emergency" as defined under the Emergency Management Act.